A global engineering and R&D services multinational
Engineers inside the client's delivery teams, working on their clients' programmes under their brand, held to strict no contact and no poach discipline from day one.
An engineering services organisation delivering to its own enterprise clients. Which makes this the hardest kind of embedded engineering to do well.
Our engineers sat inside their delivery teams, working on their clients' programmes. Any quality problem lands on their relationship with the end client, not ours. The bar is correspondingly higher, and the trust requirement is absolute.
We supplied engineers across product engineering and digital programmes, embedded in their delivery structure and invisible to the end client. Mutual no-contact and no-poach commitments were binding on both sides from day one.
Inside their teams
Under their brand · in their process
No contact with end clients
If one asks for us direct, the answer is no
No poaching, either way
Binding on us and on them
One feedback channel
Everything goes through their delivery leads
The discipline that lets this work: zero contact with their end clients under any circumstances, all feedback routed through their delivery leads, no attempt to grow around them. That's why the relationship extended into new engagements rather than ending with the first one.
A small to medium standing team, growing and shrinking with the client's own delivery cadence rather than against a fixed term.
A standing delivery relationship rather than a transactional one, with engagements extending into new programmes.
Capabilities used
Tell us about it. We'll tell you honestly whether we're the right team to help ship it.