The situation
A product company building software for US healthcare payers: a domain where the data is sensitive, the regulatory floor is high, and the business logic around benefit plans, provider networks and claims is genuinely intricate. In this environment, engineering is not just correct or incorrect. It is compliant or it is not.
What we did
Engineers embedded in the client's product teams, running inside their release process, security review and compliance gates. No parallel process, no shortcuts. Each engineer screened for the habits regulated health data demands.
Working inside the client's regulated process
01
Who sees what, logged
No undocumented data access
02
Who did what, logged
Every change answerable to the auditor
03
Only what's needed
No data sitting around that shouldn't be
04
There after launch
Healthcare's hard bugs don't show in week one
Benefit plans · provider data · claims
Work spanned benefit plan configuration, provider data pipelines and claims workflows. Features where a logic error means a member loses coverage or a provider doesn't get paid. Engineers stayed through release and after, because healthcare's issue surface doesn't show in week one.
The shape of it
A persistent embedded team of three to six engineers, operating inside the client's product organisation on a rolling basis.
The outcome
Product engineering capacity added inside a regulated environment, without loosening the compliance posture the client's own customers audit them against.